15 Year Warranty
15 YEAR LIMITED WARRANTY COVERS THE FOLLOWING:
Visible indentations visible on the surface or sides of our products resulting purely from manufacturing flaws and not through ordinary wear and tear due to improper usage. For example, should there be an indentation or unnatural opening due to the use of a sharp object by the user, it will not be covered by the limited warranty.
Visible structural deformities in the form of unnatural curvature of any of our products upon delivery.
15 YEAR LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:
A gradual change in structure of the mesh.
Anything to do with personal opinion.
Any sort of unnatural causes to the product that may lead to damage or destruction. This includes the damaging of product due to sharp objects, stains, burns, tears, and other non-organic causes.
Any sort of damage due to undesirable environment, for example, an area that is constantly wet.
Damage due to cleaning, improper loading, and transportation of any of our products.
Warranty claims should be only made to the seller whom you purchased our products from.
Ergmomeister by Masons Technologies Pte. Ltd. reserves the right to determine whether or not the product is deemed to be regarded as defective and eligible for warranty.
For all warranty claims, kindly fill up the form below. Do include your order number in the ‘Subject’ text field. Please note that the intentional tampering of product with the aim of being eligible for a warranty claim is strictly not allowed. Any pursuit for a warranty claim in spite of the mentioned action will result in legal pursuit by Masons Technologies Pte. Ltd.